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Return & Refund Policy

We want every customer to be satisfied with their purchase. Please note that all orders must first be successfully delivered to the customer and then returned to us in order to qualify for a refund.

Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories.
• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Return Process

1. Contact our support team at lyour email] to request a return authorization.
2. Once your order has been delivered, you must ship the item back to us at the return address provided.
3. The return package must use a trackable shipping service, as we cannot process refunds for items lost in return transit.

Refunds

• Refunds are only issued once the order has been delivered to the customer and then returned to us in accordance with our policy.
• After we receive and inspect the returned item, we will notify you of approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 5-10 business days.
• Items returned without prior authorization, or not meeting these conditions, will not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as opened beauty, fragrance, or personal care products) cannot be returned once used or unsealed. Clearance or final sale items are non-refundable.